Reopening Your Branches: Protocols

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Description: Join Associate General Counsel Elizabeth K. Madlem as she discusses the course of action financial institutions should be taking when reopening your branches, including procedure development, escalation planning, knowing-your-customer protocols, cleaning schedules and more.

Presenter: Elizabeth K. Madlem, Associate General Counsel

Elizabeth is an Associate General Counsel & Compliance Officer at Compliance Alliance. In the past, she served as both the Operations Compliance Manager and Enterprise Risk Manager for Washington Federal Bank, a $16 billion dollar organization headquartered in Seattle, WA. She has industry expertise and real-world solutions surrounding bank-enterprise initiatives as well as knowledge of contract law and bank regulatory compliance. 

An attorney since 2010, Elizabeth was a Summa Cum Laude, Phi Beta Kappa, Delta Epsilon Sigma graduate of Saint Michael’s College in Burlington, VT, and a Juris Doctor from Valparaiso University School of Law in Indiana. Elizabeth will be handling C/A document reviews, participating in the Education department, and contributing as a featured author.