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Complaints

Last Updated Tool Name
10/04/2024 Consumer Complaint Tracking and Resolution Log Worksheet
10/04/2024 Complaint Management Risk Assessment
01/01/2024 Customer Complaint Response Letter
01/01/2024 Consumer Complaint Form
01/01/2024 Consumer Complaint Handling Procedures
08/11/2023 Proposed Interagency Guidance on Reconsiderations of Value of Residential Real Estate Valuations Summary
07/07/2023 Consumer Complaints Policy
01/12/2023 Consumer Complaints and Regulatory Expectations Training
06/24/2016 Arbitration Agreements Summary
  • Our Story

    • Our Story
    • Meet Our Staff
    • Contact Us
  • Our Services

    • Compliance Hub
    • Virtual Partners
    • Tailored Solutions
    • Bankers Institute
  • Tools

    • Find a Tool Overview
    • Toolkits
  • Laws & Regulations

    • Federal Banking Regulations
    • Federal Banking Regulators
    • State Banking Regulations
    • Guidance Portals
  • Media Center

    • Regulation & Events Calendar
    • Daily News
    • Weekly Updates
    • Magazine Archive
    • Banking Matters Podcast
Compliance Alliance

The federal banking compliance advisory service owned by 38 State Bankers Associations – staffed with attorneys, former auditors and compliance specialists; all with community banking experience and the know-how to keep your team’s knowledge fresh in the ever-changing regulatory landscape.

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Holiday Closure — May 25, 2026

Dear Members,

Today, Monday, May 25, 2026, the Compliance Alliance offices will be closed in observance of Memorial Day.

During this time, continue to browse our library of training videos and tools — and time permitting, catch up on all our exciting guests on the Banking Matters podcast.
If you have any questions or other inquiries, please feel free to submit them and we will take care of them as soon as we return. We wish all of you a safe holiday.

— The Compliance Alliance Team