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Listening Session on Supervisory Appeals and Dispute Resolution Processes: Webinar for Bank Officers and Other Interested Parties

December 12, 2019 / Source: FDIC

Financial Institution Letters

December 11, 2019

Listening Session on Supervisory Appeals and Dispute Resolution Processes: Webinar for Bank Officers and Other Interested Parties

Printable Format:

FIL-80-2019 – PDF (PDF Help)


As part of the FDIC's “Trust Through Transparency” initiative, the agency will host a webinar to solicit feedback regarding its supervisory appeals and dispute resolution processes for FDIC-supervised financial institutions. The session will offer an opportunity for bankers and other interested parties to provide input and recommendations regarding these processes. Participants will also be asked to provide suggestions regarding the role of the Office of the Ombudsman in assisting in resolving disagreements. Participants will be requested to provide suggestions on information that the agency could publish on these topics. The webinar is being held as part of the FDIC's efforts to enhance its transparency, efficiency, and accountability, and is supplemental to the sessions held at various locations around the country earlier this year.

Target Audience: FDIC-supervised depository institutions of all sizes.

Statement of Applicability to Institutions under $1 Billion in Total Assets: This FIL applies to all FDIC-supervised institutions.



  • The FDIC will host a Listening Session webinar for bankers and other interested parties on Thursday, December 19, 2019, from 1:00 p.m. to 2:30 p.m. Eastern Standard Time. The session will be facilitated by representatives from the FDIC's Office of the Ombudsman and the Office of Communications.
  • The webinar will be conducted using Cisco WebEx conferencing software. The seminar will include a question and answer session with senior FDIC staff.
  • There is no cost to participate; however, advance registration is required. The attached fact sheet provides details on registering for the listening session webinar.
  • Participants will have the opportunity to offer suggestions to advance the FDIC's “Trust through Transparency” initiative. Among the primary goals of the listening sessions and the webinar are to further build trust and confidence with bankers and other interested parties through openness and accountability.

Suggested Distribution:

  • FDIC-Supervised Institutions

Suggested Routing:

  • Board of Directors
  • Chief Executive Officer
  • Chief Financial Officer
  • Compliance Officer


Related Topics:


  • Amy B. Brown, Associate Ombudsman, Office of the Ombudsman, (312) 382-6770 or [email protected],
  • James S. Watts, Counsel, Assessments and Legislation, Legal Division, (202) 898-6678 or [email protected],


Access FDIC Financial Institution Letters (FILs) on the FDIC's website.

Subscribe to receive FILs electronically.

Paper copies may be obtained through the FDIC's Public Information Center, 3501 Fairfax Drive, E-1002, Arlington, VA 22226 (877-275-3342 or 703-562-2200).