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CE Credits: 1.25 CRCM, CFMP
Description: Have you ever picked up the phone and wondered if this is an okay time to call a customer? Have you ever looked at a marketing piece and asked if this competition or sweepstakes was okay? If so, join us as we take a look at the elements of the Telephone Consumer Protection Act (“TCPA”) and the Bank Lottery Rules. Advertising is central to the banking industry, we will discuss some of the restrictions and limitations that are placed on banks when trying to develop new customers. Finally, we will wrap up by reviewing some of the industry accepted best practices and considerations.
Key takeaways include:
• TCPA Requirements
• Prohibition on Lotteries
• Industry accepted Best Practices
People who should attend:
Branch Managers, Front Line Personnel, Tellers, BSA Officers and personnel, Senior Management, Compliance Officers, Customer Service staff and Internal Auditors.
Presenter: Daniel Baker, JD
Daniel Baker serves C/A as Associate General Counsel. He attended Michigan State University College of Law and is licensed in New Mexico. During law school, he worked in a variety of compliance and legal positions for software companies, and Allpine Title. He also holds a Bachelor of Science in Business Management from Utah Valley University. Dan is the host of our podcast Banking Matters and is one of our go-to presenters for our Back2Basics and Training Webinars. He is also one of our featured authors in ACCESS magazine.
Prior to C/A, he worked for a local law firm based in Temple, TX. Before law school, Daniel worked in various jobs within the financial sector, including a supervisor role at TCF Bank and as a Private Client Banker for JPMorgan Chase Bank. In addition to his professional career, he’s developed and conducted hundreds of seminars and educational classes based on financial independence, as well as a host of other topics.